What is shipping like you may ask? SAFE, EFFICIENT and RELIABLE

At Appliance Giant, all our items are dispatched from our Australian warehouse located in Sydney’s West. We aim to deliver the fastest most efficient method of shipment, with the utmost care to our amazing line of products. Our In Stock items are usually dispatched within 1-3 business days from when payment is cleared, with rare occasions exceeding this time. Weekend & public holidays are not working days, therefore will affect timelines. All deliveries unless specified are door to door deliveries.

Small Items

• Small Appliances (Kettles, Toasters, TVs below 32", Microwaves, Vacuums etc...) are delivered anywhere in Australia via our Courier partners. 
• At Appliance Giant, we provide Free Shipping to selected Metro Zones in Australia. We offer a Discounted Price to other zones outside of these zones, please check the postage calculator in the product page, at checkout or contact us for pricing. We aim to provide Free Shipping to as many cities and postcodes as possible and are continually growing to expand these zones. 
• Once an order has been placed, we will confirm stock and dispatch the order. An email or SMS will be sent to your designated contact mediums, notifying you of the items tracking number. Using the tracking number you will be able to track the item every step of the way.
• To ensure a secure delivery, an individual will need to be present at the premises to sign for the item.
• Please also note: If no one is present to receive the delivery, a card will be left at the front door or in your mail box. You will then need to collect your item at your local Post Office or our chosen Courier depot (proof of I.D. will be required). 

Larger Items

• Home Appliances (Ovens, Cooktops, Freezers, TVs above 32", Fridges, Washers etc...) are delivered anywhere in Australia, unless the item specifies Sydney Metro only, via our dedicated delivery partners/couriers.
• At Appliance Giant, we provide Free Shipping to selected Metro Zones in Australia. We offer a Discounted Price to other zones outside of these zones, please check the postage calculator in the product page, at checkout or contact us for pricing. We aim to provide Free Shipping to as many cities and postcodes as possible and are continually growing to expand these zones. 
• Our Larger items are delivered to the Door, in an easy location outside the household and are only delivered to the ground floor of the address provided. If you would like it to be manhandled into your household please contact us and we will be able to assist.
• Once an order has been placed, we will confirm stock and dispatch the order. An email or SMS will be sent to your designated contact mediums, notifying you of the items tracking number. Using the tracking number you will be able to track the item every step of the way.

Also Take Note:

•  ETA(Estimated Time of Arrival): Every effort will be made to ensure you receive your item within the estimated time, however, ETA's may change due to changes in stock levels or circumstances beyond our control. If your item does not arrive within the ETA period, please contact our care team on 1300 444 268 or email us at care@appliancegiant.com.au  
• Items labelled "In stock" will be dispatched within 1-3 business days. In an event where an item has a greater dispatch time, the product page will display such information identifying there is extended delivery time.
• In an event where items are not all "InStock", we will hold the order until all items are available to ship. If you would like us to split the order; dispatching the items as they become available, please contact us on 1300 444 268 or send an email to sales@appliancegiant.com.au
• In an event where demand exceeds available supply, shipping times may be delayed. In an event when a client is not present to accept the delivery, a re-delivery fee may incur.
• Deliveries being made to an Island or a Regional location may incur an additional fee, please contact us to confirm if you will be charged a fee, as every case is treated uniquely.
• We do not ship to PO Boxes, due to the sizes and value of our products.
• If you require insurance on your delivery please contact us to discuss these services.
• Please refer to our FAQ and contact us if you have further queries which haven't been answered.

The Hisense HAWV9KR is covered by 5 year/s manufacturer warranty.

At appliancegiant.com.au we have no grey imports! All our products are brand new and are sourced directly from the Australian Manufacturer/Distributor. All items are delivered directly to our distribution centre in Sydney's West prior to being dispatched to you. We check for Carton Damages or any physical damages on our stock, to ensure the best possible service to our Giant customers. At Appliance Giant we back you, the client, with our Giant Price Guarantee and help you every step of the way with our 30 Day MoneyBack Guarantee.

Product Care

In addition to the Manufacturer's Warranty, the purchasing customer may proceed to purchase a Back-Up Plan which covers a range of consumer electronics and appliances. Back-Up Plans are an increasingly popular option for customers purchasing lifestyle products such as electrical goods. An example of Back-Up plan if your selected a Washing Machine that has a 2-year Manufacturer's Warranty, by purchasing an extra 3 Year Back-Up Plan your new Washing Machine will be covered for a total of 5 years upon commencement of the tax invoice. 

For further information please visit our Product Care & Warranty Page. 

After Sales Support 

At Appliance Giant, we are committed to Delivering a Better Tomorrow. At any moment that you feel unsure or identified a problem, our team are here ready to help. Whether you require troubleshooting and/or need assistance booking in a warranty service request with manufacturers and/or service agents, simply call us on 1300 444 268 or email us at care@appliancegiant.com.au.