Appliance Giant provides a 30-Day Money Back Guarantee to ensure all our customers are satisfied with their product. Money Back Guarantee means that the buyer is entitled to get their money back if the product varies or does not match the initial listing. Conditions and exclusions also apply, so for more details on how our Money Back Guarantee Policy works please see our full policy guidelines below.
When Does the Money Back Guarantee Apply?
The Money Back Guarantee applies when;
- When the buyer receives a product that doesn’t match the listing
- The buyer does not receive the item
Appliance Giant’s sales support team works with the buyer to resolve any issue. In most cases, the buyer will be covered with a Money Back Guarantee, however some exclusions do apply. Please see full guidelines below.
What payment methods are eligible for Money Back Guarantee?
-
PayPal
- American Express
- Visa
- MasterCard only
Payment plans are not eligible to the Money Back (i.e. ZipPay, ZipMoney, AfterPay)
What’s Covered
- Product that varies from purchase listing
- Buyer didn’t receive the item
- Items, that are only purchased from Appliance Giant.
- Products that are collected in person, if they meet all the Money Back Guarantee Policy Guidelines
What’s Not Covered
- Buyer’s remorse
- Any reason besides product varying from initial listing or buyer not receiving the product
- Item’s paid not using above payment methods
- Item delivered and signed off for
- Issue with the item raised post delivery (see returns & exchanges policy for further information)
When a buyer doesn’t receive an item
If the buyer doesn’t receive an item they need to contact Appliance Giant at 1300 444 268 or email our Giant Support Team at care@appliancegiant.com.au to raise a case, so we are aware.
- We will investigate (allow 2 business days) and ensure that one of our team members will assist with your case.
- We will make every attempt to resolve the case, however if we find the item to have not been successfully delivered with the timeframe. You the buyer are able to request for a refund in the payment method initially processed. Either Appliance Giant will;
1. Send a replacement urgently or
2. Refund Buyer
Depending on the resolution that was agreed between the seller and buyer
- If an attempt of delivery has been made, the money back guarantee policy is not eligible to be claimed
Exception:
- The buyer can provide written proof from the carrier, that the product was received with a damage or they refused the product due to it arriving empty or was damaged in transit.
When an item isn’t as described
If an product doesn’t match what is described in the listing, the buyer needs to contact Appliance Giant at 1300 444 268 or email our Giant Support Team at care@appliancegiant.com.au to request a return.
For more information about the return process and procedure visit the exchange and return policy.
When an item isn’t as described
If an product doesn’t match what is described in the listing, the buyer needs to contact Appliance Giant at 1300 444 268 or email our Giant Support Team at care@appliancegiant.com.au to request a return.
For more information about the return process and procedure visit the exchange and return policy.
When can a buyer raise a case?
30 Days post-delivery. All buyers need to allow time for the Appliance Giant Team to get in contact with them to procced with the case.
If the buyer is unsure about the policy, has further questions or requires more information they can contact us at 1300 444 268 or email our Giant Team at care@appliancegiant.com.au.
